SHENACHA SUPPORT
Internet not working? Check these three things.
Follow these checks in order. If you are still offline, tell support whether the Power and WAN lights are on, off or blinking.
- 01
Restart the router
Turn the router off, wait 30 seconds, switch it back on and allow up to two minutes for the lights to settle.
- 02
Check the Power and WAN lights
If there are no power lights, check the socket and power adapter. If the router is on but the WAN light is off, check that the WAN cable is firmly connected at both ends.
- 03
Test one other phone or computer
Connect one other device to the Wi-Fi. If both devices are offline, note which Power and WAN lights are on, off or blinking before contacting support.
STILL OFFLINE?
Call or WhatsApp support.
Share your name, location and the lights showing on the router.
EXPIRED CONNECTION
Renew an expired connection.
Confirm the payment details before sending and keep the confirmation message.
ROUTER & ACCOUNT HELP
Choose the issue that matches yours.
My connection has expired
Use the official payment number 4124145. Your account number is your name. Confirm the payment details before sending, then keep the confirmation message.
I want to change my Wi-Fi name or password
Use the router login address and instructions supplied during installation. Change only the Wi-Fi name or password. If your dashboard looks different, contact support before changing any other setting.
Important: do not change PPPoE details
Do not edit the PPPoE username or password. Those details authenticate your connection; changing them will take the router offline.
Never change the PPPoE username or password.
Only change the Wi-Fi name or password in Wi-Fi Settings. Editing PPPoE details will take your connection offline.